The foundation of a great customer experience is a seamless, automated, self-service, mobile-first, personalized, secure process…but how do we redesign our legacy systems, silos and manual processes to achieve it?
The European Union’s General Data Protection Regulation (GDPR) is here: all organisations that process or hold personal data of EU residents must allow customers to review their stored data, “rectify and amend” their data—and even invoke their right to be forgotten. Those that fail to comply can face heavy penalties.
Customer experience is the primary driver of digital transformation. But what is the key to creating a successful customer experience? It’s automation, which Forrester calls “one of the most profound and disruptive forces in human history.” Where and how should your organization leverage automation in critical business processes?
Bringing together people, processes and solutions with the goal of automating your accounts payable workflow can be a daunting project. Whether you’re removing process bottlenecks or reducing invoicing processing costs, you need a plan to help you navigate your implementation.
Everyday demands of satisfying today’s mobile, always-connected customer—and staying ahead of your competition—require business agility. Perhaps you’ve taken steps toward digital, but still have miles to go to modernize your most critical business processes, Kofax TotalAgility® can help.
You know how AP automation software can transform your accounts payable organization, improving efficiency and profitability. Now it’s time to build the business case for your CFO.
In this eBook, AIIM takes a holistic view of digital transformation as a journey that begins with intelligent information management (IMM) and includes information capture as a valuable element.
The sheer amount of information available on the web is both your challenge and your opportunity. When collecting and interpreting web data is business-critical, you can’t afford to manually copy-and-paste or rely on tempermental web scrapers that break with every change in code.
Manual customer due diligence has a ripple effect on banks and financial institutions, from the risk of costly non-compliance fines to slow customer onboarding that affects your organization’s ability to compete in an increasingly commoditized market.
Whether you’re at 10 percent or 90 percent business process automation, you can mind the financial gaps with robotic process automation (RPA). RPA is emerging as a key technology to take your financial process automation (FPA) to the next level of optimization and accuracy.