Research shows the majority of your constituents expect the same digital services compared to private sector or commercial services. When you’re responsible for providing services such as unemployment, medical benefits, food assistance and financial aid to constituents in need, you can’t afford to be bogged down by paperwork and manual processes. You need your public assistance programs to run smoothly, with technology that improves collaboration, ensures security and allows staff to access critical information when it’s needed.
Modernize your public assistance programs and provide case workers and staff with the information they need to make fast, informed decisions. Transform the way constituents enroll or file claims in person, via the web, mobile, fax or phone, and replace slow paper-based case management activities with streamlined automated processes. As a result, you’ll better manage your program benefit processes throughout their lifecycle, make faster benefit determinations, and allow caseworkers to spend less time processing paper and more time meeting constituent needs.
As a government agency, we are constantly being asked to do more with less. Kofax solutions play a vital role in helping us to achieve this—allowing our teams to work more efficiently to keep costs down while delivering better service to citizens.
When you eliminate paperwork and manual tasks from your public assistance program onboarding and case management processes, you increase efficiency and productivity and dramatically improve constituent service.