Work Smarter not Harder with Kofax SmartHub
Do you have a maintenance and support contract? Please choose an option below:
Kofax Customer Support provides post-sale support to Volume Licensing customers and partners. This includes Maintenance & Support contracts, Reseller or Distribution Agreements.
For fastest response, please open a support ticket.
Open Support Ticket
Please include the following in your support ticket:
Request Power PDF Support PaperPort Support OmniPage Support OmniPage CSDK Support
This is for customers who purchased licenses from Kofax.com, (previously Nuance.com) or other retailer.
Monday-Friday, 9am to 5pm (Local Times)
From time to time, Kofax will release bug-fix only software updates to remedy issues with our Desktop products. Bug-fixes are provided free of charge as a download from within the Desktop Software and/or from the Kofax website.
This is for customers who purchased individual licenses from Kofax.com, (previously Nuance.com) or other retailer.
Request Power PDF Support PaperPort Support OmniPage Support
Power PDF Advanced: User Guide Power PDF Standard: User Guide
View your order status Redownload your software for free within 2 weeks of purchase date
Kofax offers a thirty-day money back guarantee for the purchase price on all retail products, beginning on date of purchase.
If you purchased your product online on Kofax.com, please click here for a refund request.
If you purchased your product from a retail location or other online retailer, contact Customer Service at 1-678-631-6202 for a Return Merchandise Authorization (RMA) number for return. Proof of payment is required. Please allow 6-8 weeks for refund.
Kofax customers receive unlimited Technical Support access for the first 90 days of Product Ownership. Access is limited to problems or issues experienced during installation, setup, configuration, reinstallation (not including data recovery) and during normal usage.
Hardware configuration must meet the system requirements for the software. See the User’s Guide specific to the Kofax Desktop Software for system requirements. The 90-day Desktop Support Warranty is effective upon the earlier of product registration or activation.
Versions bundled under non-Kofax brands or supplied with hardware are supported by the OEM manufacturer.
Click here to view support definition.